30 Days Replacement Policy – MRK GREEN GARDEN
We deliver healthy and premium quality live plants all over India with secure and professional packaging. Every plant is packed carefully to ensure safe delivery to our customers.
However, in rare cases, plants may get damaged:
1. If any plant is received in damaged, broken, or unhealthy condition, the customer must record a proper unboxing video immediately after receiving the parcel.
2. Clear photos or videos of the damaged plant must be shared with us for verification. Replacement requests without proper proof will not be accepted.
3. If any plant gets damaged or dies within 30 days after planting, we will provide a replacement plant to the customer.
4. The plant price does not matter whether it is ₹200 or ₹2000, replacement service is available for all eligible plants.
5. Only replacement will be provided.
No refund will be available under any condition.
6. The courier/shipping charge for the replacement plant must be paid by the customer.
7. Replacement is applicable only one time per plant/order.
Thank you for trusting us.
Contact Us
For replacement support, please contact us through:
Website: mrkgreengarden.in
Email: info@mrkgreengarden.in
Healthy Plants • Secure Packing • All Over India Delivery
At MRK Green Garden, customer satisfaction is our priority. We take great care in packaging and delivering healthy plants and quality products. However, if you receive a damaged or incorrect item, we are here to help.
Replacement Eligibility
You may request a replacement if:
- The product was damaged during delivery
- You received the wrong item
- The product is defective or unusable upon arrival
Replacement Request Time
To be eligible for a replacement, customers must contact us within 24 to 48 hours of receiving the order.
Proof Required
To process your replacement request, please provide:
- Order number
- Clear photos/videos of the product
- Photos of the packaging (if damaged)
Requests without proper proof may not be approved.
Non-Replaceable Items
Replacement will not be applicable in the following cases:
- Damage caused after delivery
- Improper handling or care of plants/products
- Natural variations in plant size, color, or shape
- Minor soil spillage during transit
- Delayed requests beyond the replacement period
Replacement Process
Once your request is reviewed and approved:
- A replacement product will be shipped at no extra cost, or
- Store credit may be provided if the product is unavailable
Cancellation Policy
Orders once shipped cannot be cancelled. Cancellation requests are accepted only before dispatch.
Contact Us
For replacement support, please contact us through:
Website: mrkgreengarden.in
Email: info@mrkgreengarden.in
We appreciate your trust in MRK Green Garden and thank you for supporting a greener lifestyle.