At MRK Green Garden, customer satisfaction is our priority. We take great care in packaging and delivering healthy plants and quality products. However, if you receive a damaged or incorrect item, we are here to help.
Replacement Eligibility
You may request a replacement if:
- The product was damaged during delivery
- You received the wrong item
- The product is defective or unusable upon arrival
Replacement Request Time
To be eligible for a replacement, customers must contact us within 24 to 48 hours of receiving the order.
Proof Required
To process your replacement request, please provide:
- Order number
- Clear photos/videos of the product
- Photos of the packaging (if damaged)
Requests without proper proof may not be approved.
Non-Replaceable Items
Replacement will not be applicable in the following cases:
- Damage caused after delivery
- Improper handling or care of plants/products
- Natural variations in plant size, color, or shape
- Minor soil spillage during transit
- Delayed requests beyond the replacement period
Replacement Process
Once your request is reviewed and approved:
- A replacement product will be shipped at no extra cost, or
- Store credit may be provided if the product is unavailable
Cancellation Policy
Orders once shipped cannot be cancelled. Cancellation requests are accepted only before dispatch.
Contact Us
For replacement support, please contact us through:
Website: mrkgreengarden.in
Email: info@mrkgreengarden.in
We appreciate your trust in MRK Green Garden and thank you for supporting a greener lifestyle.